D365 Customer Insights - ITALY

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Position Summary Solution Architect for Dynamics 365 Customer Engagement – Customer Insights We’re seeking a highly skilled Solution Architect with deep expertise in

Dynamics 365 Customer Engagement (D365 CE) , with a strong specialization in

Customer Insights – Journeys (CIJ)

and desirable experience in

Customer Insights – Data (CID) . Based in

Italy , this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations in

English and Italian , and align platform capabilities with client business goals. Travel is expected to be

less than 20% . Responsibilities Lead solution architecture, design, and optimization for

Dynamics 365 Customer Engagement , with a focus on

Customer Insights – Journeys Design, troubleshoot, and enhance CIJ capabilities including: Journeys Events Insights Lead Management Email Templates Consent Management Related customer engagement components Assess and implement

performance, stability, and scalability improvements

across D365 CE environments Partner with customers to translate business objectives into effective

configuration, customization, and architecture decisions Support solution design for

Customer Insights – Data , including data model planning, ingestion from external sources, and data availability for Customer Insights – Journeys Architect and develop

Power Apps

solutions to support business and user experience needs Design, customize, and administer

UI, workflows, and business logic

using the

Power Platform Build and maintain

Power Automate

solutions with internal processing logic and integrations across Dataverse and connected services Define enterprise-level D365 CE architecture and support integrations with

external systems and platforms Work across

Dataverse, SharePoint, Azure, and other data sources

to enable connected, reliable solutions Engage confidently with

technical stakeholders, business decision-makers, and client teams

in workshops and delivery discussions Provide technical guidance, knowledge transfer, and training to customers and internal stakeholders Troubleshoot complex

Power Apps, Dynamics 365, and architectural issues

using strong analytical and collaborative problem-solving skills Stay current on

modern engineering practices, Microsoft ecosystem updates, and emerging tools , including AI-related capabilities where relevant Contribute to structured solution evaluation and assessment activities, while maintaining coverage across

all D365 CE apps Qualifications Fluent

English and Italian

language skills, with the ability to lead both business and technical conversations with customers Must be

located in Italy Strong experience in a

customer-facing

Solution Architect, Technical Consultant, or similar role Expert-level knowledge of

Dynamics 365 Customer Insights – Journeys Strong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments Advanced understanding of

Dynamics 365 Customer Engagement architecture

and integration patterns Extensive experience with

Power App development Strong capability in

Power Platform

configuration, customization, administration, and business logic design Experience developing and maintaining

Power Automate

solutions integrated with

Dataverse

and other services Familiarity with integrations involving

Dataverse, SharePoint, Azure, and external data sources Ability to manage multiple priorities and work effectively across changing tasks and stakeholder groups Proven ability to deliver

technical training , facilitate workshops, and resolve complex platform and architecture challenges Strong organizational, communication, and stakeholder management skills Commitment to continuous learning and staying up to date with modern tools and engineering practices Preferred Qualifications Experience with

Dynamics 365 Customer Insights – Data Microsoft certifications

at Architect and/or Functional Consultant level Experience with

Copilot Studio

or other

AI technologies

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