CYS - GCAP Joint Venture Headquarters - Experience Senior Manager

Job Description:
Leonardo is a global industrial group, among the main global players in Aerospace, Defence and Security that realises multi-domain technological capabilities in Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security and Space. With over 60,000 employees worldwide, the company has a solid industrial presence in Italy, the UK, Poland and the US. It also operates in 150 countries through subsidiaries, joint ventures and investments. A key player in major international strategic programmes, it is a technological and industrial partner of governments, defence administrations, institutions and companies.
Within the GCAP Joint Venture, in the GCAP Technical Leadership UO, we are looking for a Experience Senior Manager for GCAP HQ in Reading (UK).
The Experience Senior Manager leads the digital experience strategy for both employee and customer solutions (product & platform) within the JV. Reporting to the Head of Technology Strategy & Enterprise Architecture, they oversee a team responsible for delivering intuitive, user-friendly digital solutions that enhance productivity, engagement, and satisfaction. This role requires strong leadership, collaboration, and a user-centred approach to drive digital transformation.
Key Capability Accountabilities and Objectives
* Digital Experience Strategy and Leadership: Define and implement a unified digital experience strategy for employee and customer-facing solutions.
* Team management: Lead and mentor the Employee Experience Manager and Customer Experience Manager, ensuring consistency and quality across all digital touchpoints.
* Collaboration and stakeholder engagement: Work with product managers, developers, and senior leadership to align design solutions with business and technology goals.
* User research and data-driven design: Oversee research, usability testing, and data analysis to ensure designs meet user needs and drive measurable improvements.
* Champion best practices and implement design standards: Champion best practices in UX/UI, accessibility, and digital design, ensuring alignment with enterprise architecture principles and emerging technologies.
Seniority:
Senior (5-10 anni).
Essential Skills, Experience and Qualifications:
* Relevant IT or business degree or demonstrable experience.
* Proven experience in UX/UI design, service design, or digital product design at a senior level.
* Strong leadership skills, with experience managing and developing design teams.
* Expertise in design tools (Figma, Sketch) and UX research methodologies.
* Ability to work with development teams, product managers, and senior stakeholders.
* Deep understanding of accessibility, usability, and data-driven design approaches.
* Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint).
* Strong verbal and written communication skills.
* High ethical standards when handling confidential information.
Desiderable Skills, Experience and Qualifications:
* Applicable technology certifications, project management qualifications, or demonstrable experience.
* Evidence of continuous professional development.
* Experience in enterprise software or large-scale customer experience design.
* Knowledge of Agile methodologies, front-end technologies, and enterprise architecture principles.
* Background in engineering, industrial, or other technical environments.
Language Skills: English C1.
Citizenship: Italian.
Seniority:
Senior
Primary Location:
IT - Roma - Via Laurentina
Additional Locations:
IT - Catania, IT - Chieti Scalo, IT - Genova - Fiumara
Contract Type:
Permanent
Hybrid Working:
Hybrid