CX/UX Center Lead: Strategy, Insights & Transformation

A global banking organization is seeking a CoE CX/UX Lead in Milan to define and implement strategies that enhance customer experience across all channels. This role demands over 10 years of experience in customer experience or UX, strong leadership skills, and the ability to operate in complex environments. You will lead a team, champion customer insights, and ensure customer-centric practices define the organization's approach. The position offers a hybrid work environment within a collaborative and innovative team.
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