Customer Success Specialist
Descrizione dell'offerta
Job position key info:
- Role: Customer Success Specialist
- Reports to: Head of Sales
- Location: Milan (smart working allowed)
- Experience: 1-3 years
- Language: Italian and English
This is the role for you if you are empathetic, detail-oriented, and customer-obsessed, with a strong ability to manage complexity and deliver high-quality experiences that make people (Dr.)Feel better!
Dr.Feel is a pioneer of the new era of medicine . We are revolutionizing healthcare as the first virtual primary care service providing personalized health and wellbeing solutions to everyone, anytime, everywhere. Dr.Feel is a healthcare membership service integrating artificial intelligence algorithms and predictive analytics with top-tier professionals to deliver a best-in-class personalized health experience.
To support our growth, we are looking for a Customer Success Specialist who will ensure a seamless and high-quality experience for our members throughout their journey with Dr.Feel.
As Customer Success Specialist, you will play a key role in managing customer interactions, supporting service delivery, and contributing to the continuous improvement of our customer experience processes.
AS A CUSTOMER SUCCESS SPECIALIST YOU WILL:
- Manage day-to-day interactions with customers across multiple channels (chat, email, phone), ensuring a high-quality and timely response
- Support customers in navigating the Dr.Feel service and platform, ensuring a smooth onboarding experience
- Act as a point of reference for customers, handling requests, issues, and critical cases with empathy and problem-solving attitude
- Coordinate with medical teams and internal stakeholders to ensure effective and timely service delivery
- Monitor customer satisfaction and proactively identify areas of improvement
- Contribute to the optimization of Customer Success processes and internal workflows
- Track and report key Customer Success KPIs and recurring issues
YOU WILL BE THE PERFECT FIT IF YOU HAVE:
- 1-3 years of experience in Customer Success, Customer Care, or similar roles
- Strong communication and interpersonal skills
- High level of empathy and customer orientation
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving mindset and attention to detail
- Experience in digital services, healthcare, or startups is a plus
- Fluent Italian and good English
WHAT WE OFFER:
- Compensation up to €40K based on professional experience
- Ticket restaurant of €8,00 for each working day
- A smart and innovative environment of talented people
- Smart working up to 2 days per week
- Free health and wellness service for you and your family (up to 4 people in total), including:
- Unlimited online medical assistance, 7 days a week
- Unlimited online pediatrician service, 7 days a week
- 3 online sessions with a Psychologist, Nutritionist, or Kinesiologist
- Online plans for fitness, yoga, and mindfulness
- Booking of medical visits and exams at discounted rates
If you are driven by the opportunity to contribute to innovative solutions that are reshaping the future of healthcare, Dr.Feel is for you.