Customer Success Specialist

Application Engineering - Barlassina (MB), Italy

As a Customer Success Specialist , you will act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software-related topics ensuring timely and high-quality assistance while helping them maximize the value of our technologies and contributing to their satisfaction, retention, and long-term success.

Few examples of responsibilities

• Act as a key point of contact for customers in the post-sales phase, ensuring timely and effective support
• Support the resolution of technical issues related to applications, software, and manufacturing processes, coordinating with internal teams when needed
• Provide consultative guidance on design workflows, processes, and software tools to drive effective adoption of Caracol’s solutions
• Collect and structure customer feedback, identifying recurring issues and opportunities for improvement
• Monitor customer activity and engagement, contributing to a proactive and structured post-sales follow-up

Ideal Background

• Degree in Mechanical Engineering, Industrial Engineering or a related field
• 2–4 years of experience in roles such as Application Engineer, Design Engineer, Customer Success, or Technical Support within industrial or manufacturing environments
• Solid experience in industrial contexts; exposure to Additive Manufacturing is a plus
• Experience in 3D modelling, with knowledge of Rhinoceros as a plus
• Good understanding of design processes, software tools, and manufacturing workflows
• Strong interpersonal and communication skills, with a customer-oriented mindset
• Fluency in English and Italian is mandatory

Other requirements

• Availability to travel occasionally to customer sites

What we offer

• Flexible working hours and smartworking
• Opportunity for career advancement
• Friendly, international and innovative work environment
• Continuous learning and development opportunities

Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.