Customer Success Specialist

Who we are:

At Caracol, we're not just changing the game: we’re redefining the rules of the manufacturing world and expanding the boundaries of what’s possible.

Since our foundation in Milan, Italy, in 2017, we’ve been on a mission to revolutionize Advanced Manufacturing. By pioneering cutting-edge technology, we tackle the most complex challenges across sectors – from aerospace to marine, from energy to design and architecture.

Our solutions combine advanced robotics with additive manufacturing, enabling high-performance, large-scale production with unmatched efficiency and sustainability.

Central to our innovation are our flagship platforms Heron AM, for 3D printing of large-scale composite parts and Vipra AM, to produce large-scale metal components, and the Eidos Manufacturing Software Suite.

With Europe’s largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.

Join Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future!

JOIN US ON THE JOURNEY TO BUILD BEYOND POSSIBLE

Who we are looking for

As a Customer Success Specialist, you will act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software-related topics.

In this role, you will work at the intersection of customers and internal technical teams, supporting the effective adoption and use of Caracol’s solutions. You will be involved in day-to-day customer support activities, ensuring timely and high-quality assistance while helping customers maximize the value of our technologies and contributing to customer satisfaction, retention, and long-term success.

Few examples of responsibilities

• Act as a key point of contact for customers in the post-sales phase, ensuring timely and effective support
• Support the resolution of technical issues related to applications, software, and manufacturing processes, coordinating with internal teams when needed
• Provide consultative guidance on design workflows, processes, and software tools to drive effective adoption of Caracol’s solutions
• Collect and structure customer feedback, identifying recurring issues and opportunities for improvement
• Monitor customer activity and engagement, contributing to a proactive and structured post-sales follow-up

Ideal Background

• Degree in Mechanical Engineering, Industrial Engineering or a related field
• 2–4 years of experience in roles such as Application Engineer, Design Engineer, Customer Success, or Technical Support within industrial or manufacturing environments
• Solid experience in industrial contexts; exposure to Additive Manufacturing is a plus
• Experience in 3D modelling, with knowledge of Rhinoceros as a plus
• Good understanding of design processes, software tools, and manufacturing workflows
• Strong interpersonal and communication skills, with a customer-oriented mindset
• Fluency in English and Italian is mandatory

Other requirements

• Availability to travel occasionally to customer sites

What we offer:

• Competitive salary
• Flexible working hours and smartworking
• Opportunity for career advancement
• Friendly, international and innovative work environment
• Continuous learning and development opportunities

Caracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the future of Additive Manufacturing! Apply today and be part of our success story.