Customer Success Migration Specialist (12 Month Contract)

Customer Success Migration Specialist (12 Month Contract) Location: Ferrara, Italy

Who We Are Geotab® is a global leader in IoT and connected transportation and engineered to be a certified "Great Place to Work™." We advance security by connecting commercial vehicles to the Internet, providing web‑based analytics that help customers better manage their fleets. Our open platform and Geotab Marketplace® give small and large businesses the ability to automate operations by integrating vehicle data with other data assets. With billions of data points processed daily, we use analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety, and achieve compliance with regulatory changes. Our team is growing, and we welcome people who follow their passion, think differently, and want to make an impact. We are fast‑paced, ever‑changing, and our culture is inclusive, collaborative, and opportunities for innovation are abundant.

The Customer Success Migration Specialist is a full‑time, outbound‑focused commercial role dedicated to converting Verizon Reveal customers to the MyGeotab platform. You will work through a defined book of customers, engage them by phone, walk them through why the switch makes sense, and support them through to contract signature. If you love technology and are eager to join a leading industry player, we would like to hear from you.

What You’ll Do This is a people‑first, phone‑first role. You will spend most of your day talking to customers, following up on conversations, and moving deals forward. The role suits someone who feels confident on the phone, is motivated by targets, and enjoys the excitement of closing a deal. No deep telematics experience is required; we train you on the product. What matters is your ability to build rapport quickly, handle objections confidently, and remain persistent without losing professionalism.

How You’ll Make an Impact

Make outbound calls to Verizon Reveal customers to introduce MyGeotab and initiate the migration conversation.

Clearly explain the benefits of switching platforms, tailoring your pitch to each customer’s situation and fleet needs.

Share commercial proposals and pricing for new MyGeotab contracts, with support from your manager on complex deals.

Walk customers through live or recorded platform demonstrations, highlighting the features most relevant to them.

Send and follow up on marketing materials, proposals, and contracts to keep deals progressing.

Chase signatures on open contracts and keep on top of customers who have gone quiet.

Plan your daily call activity across new prospects, follow‑ups, and deals approaching close.

Log all activity and keep your pipeline up to date in Salesforce so opportunities are accurately tracked at all times.

Share customer feedback, common objections, and blockers with the team to help sharpen messaging and process.

Work collaboratively with colleagues in Customer Success and Sales when customers need additional support or products.

Hit weekly and monthly activity targets (calls, demos, and closed migrations).

What You’ll Bring to the Role

Exceptional verbal and written fluency in English and Italian is required.

1–2 years of experience in an outbound sales, business development, telesales, or customer‑facing commercial role (preferred).

Bachelor’s degree or equivalent practical experience in a customer‑facing role (e.g., support, onboarding, training, account coordination).

Experience using a CRM (Salesforce or similar) to log activity and manage a pipeline is an advantage.

Experience in B2B sales or technology sales is a plus but not required.

Motivated candidates with strong communication skills and less formal experience are welcome to apply.

Confident, natural communicator who enjoys talking to people and can build rapport quickly on the phone.

Able to explain the value of switching platforms in plain, persuasive language without relying on jargon.

Comfortable handling objections and staying positive when customers push back or go quiet.

Organised enough to manage your own pipeline and follow up consistently without things slipping through the cracks.

Willingness to learn the MyGeotab platform and develop your demonstration skills over time.

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. Success happens where new ideas flourish—within an environment rich in diversity and where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected].

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