Customer Success Manager

At Docebo, we use AI to transform learning at work. As a Customer Success Manager, you will champion our customers, turning business relationships into lasting partnerships. Your role combines curiosity, empathy, and innovation to help global brands achieve their learning goals.

The Day-to-Day

• Own the entire customer retention strategy by proactively reducing churn, driving product adoption, and increasing satisfaction.
• Act as a trusted advisor, educating customers with best practices and creative solutions to complex business problems.
• Become certified on our platform, demonstrate new features, and configure the product for high-level presentations.
• Partner with customers to define, track, and achieve their success KPIs throughout their journey.
• Identify potential roadblocks early and implement swift strategies to ensure a smooth, risk‑free experience.
• Create vocal brand advocates who participate in marketing initiatives and share success stories.
• Collaborate across Sales, Product, and Marketing to identify upsell opportunities and reinforce the Docebo heart at every touchpoint.

Superpowers (Qualifications)

• Proven track record managing a renewable SaaS book of business, ideally in e‑learning or L&D.
• Professional fluency in Italian and English.
• Strong consulting skills: logic, data analysis, and the ability to deliver innovative solutions.
• Tech proficiency: understanding of SSO, CRM, ERP, HRIS, and basic HTML, CSS, and JavaScript.
• Deep empathy with the ability to align business goals with stakeholder needs.
• Excellent communication for technical presentations and persuasive storytelling.
• Data‑driven mindset, turning metrics into strategic discussions.
• Experience with Salesforce is a plus.

Work Environment

• Hybrid schedule: three days in office (Tuesday‑Thursday) with the remaining days remote.

Total Rewards

• Competitive pay aligned with impact and skills.
• Health benefits covering physical, mental, and financial wellbeing.
• Paid vacation, company‑wide days off, floating holidays, and birthday day off.
• Employee Share Purchase Plan at a 15% discount.
• Employee Resource Groups and global community events.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance qualified protected veterans and individuals with disabilities.

Individuals requesting reasonable accommodation or wishing to voluntarily disclose a disability or protected veteran status should send an email to including the position of interest.