Customer Success Manager - Spanish / English speaker

Customer Success Manager (English & Spanish speaking)

Location: Milan, Italy (Remote / Hybrid Options)

Industry: Cybersecurity / SaaS

Language Requirement: Fluency in English & Spanish required (Italian or Portuguese a plus)

Our client — a global cybersecurity innovator — is expanding rapidly and looking for a passionate Customer Success Manager to join their international team.

In this role, you’ll be the trusted advisor for key enterprise accounts, ensuring customers achieve measurable success, see ongoing value from the product, and remain long-term advocates. You’ll work cross-functionally with sales, product, and technical teams to drive adoption, satisfaction, and retention.

If you’re proactive, people-oriented, and thrive in fast-moving environments, this is an opportunity to grow your career with a company shaping the future of cybersecurity.

What You’ll Do

• Build and manage a portfolio of key customer accounts
• Own the customer lifecycle — from onboarding to renewal — ensuring a seamless, value-driven experience.
• Drive customer adoption and retention , delivering measurable business outcomes.
• Create and execute customer success plans to minimize churn and boost satisfaction.
• Serve as a trusted advisor and key point of contact for all post-sales relationships.
• Analyze customer data and trends to improve engagement, communication, and product use.
• Partner with internal teams to ensure customer feedback drives product development .
• Deliver product demos, training sessions, and quarterly business reviews.
• Champion the customer voice across the organization — be their advocate and ally.

⭐ What You’ll Bring

• 1–2 years of experience in Customer Success, Technical Account Management, or Customer Support , ideally within a SaaS or cybersecurity environment.
• Fluency in English and Spanish (written and spoken).
• Ability to onboard, retain, and grow customer accounts.
• Strong technical aptitude — confident presenting solutions, conducting demos, and troubleshooting basic issues.
• Excellent organizational and communication skills, with experience maintaining accurate account notes and success plans.
• Customer-centric mindset with a proactive, problem-solving approach.
• Team player who collaborates effectively across sales, support, and product functions.
• Self-driven, accountable, and adaptable in a fast-changing environment.