Customer Success Manager

Who We Are

We are a fast-growing HR tech startup backed by leading international VCs, having raised €9M+ from 360 Capital, IFF, Kfund, and 14Peaks. We are a team of 30+ professionals passionate about shaping the future of talent assessment. Skillvue is a Skill AI Assessment platform (SaaS) to hire top-skilled candidates and measure employee skill, culture, and leadership at scale by leveraging AI. In today's evolving labour market, skills have become the top priority for HR departments and their importance will only continue to grow.

The Role

We're looking for a Customer Success Manager who thinks like a consultant and operates like a project manager.

Your job is to own the strategic relationship with our most complex clients, understanding their business objectives, translating them into measurable outcomes on the Skillvue platform, and making sure they renew, expand, and become advocates.

You'll work directly with the Head of Customer and be the primary point of contact for a portfolio of enterprise clients, the ones running multi-stakeholder projects like talent mapping, performance frameworks, and internal mobility programs.

What you'll do

• Own end-to-end post-onboarding relationships with a portfolio of enterprise clients, acting as their strategic partner
• Run structured Business Reviews focused on outcomes, ROI, and roadmap alignment
• Proactively monitor client health, identify expansion opportunities, and flag churn risk well before renewal conversations
• Partner with clients to define and track success metrics aligned to their business objectives, making outcomes visible and measurable throughout the engagement
• Collaborate with Professional Services to ensure a clean handoff at the end of onboarding, inheriting full context on client objectives and project history
• Work cross-functionally with Sales on renewal strategy and upsell motions, providing account intelligence and participating in renewal calls
• Translate client needs and friction points into structured product feedback for the Product team
• Contribute to building the CS function itself: processes, playbooks, templates, and ways of working are still being defined, and you'll help shape them

What we're looking for

• 3–6 years of experience in management consulting, strategic account management, or customer success in a B2B SaaS or HR tech environment
• Proven ability to manage complex, multi-stakeholder relationships at senior levels (HR Directors, Business Unit leads, C-suite)
• Strong project management mindset: you know how to structure ambiguous situations, set milestones, and keep multiple workstreams moving
• Comfortable with data: you can read a dashboard, spot a trend, and build a narrative around it for a business audience
• Excellent communication in both Italian and English: you'll work with Italian clients but operate in an international team environment
• High autonomy and low ego: this is a role where you'll build as much as you'll execute

Nice to have

• Experience in HR tech, ATS, or talent management platforms
• Familiarity with competency frameworks or structured assessment methodologies
• Proven experience in a Big 4 firm is a plus



Why this role, why now

• A product that sits at the intersection of AI, psychology, and business performance genuinely interesting territory
• Clients running meaningful projects: workforce restructuring, talent pipeline programs, retail performance optimization at scale
• Competitive compensation, hybrid work from Milan
• Meal vouchers worth 8 euros/day