Customer Success Executive (Remote)

About The Flex

At The Flex, we’re reinventing the global rental experience. We believe renting a home should be as simple, fast, and borderless as buying on Amazon — and we’re building the infrastructure to make that possible. Powered by our proprietary Property Management System (PMS) , The Flex automates operations, streamlines bookings, and delivers frictionless experiences for both guests and landlords. We’re scaling rapidly and assembling a team of A-Players — ambitious, proactive, and committed to excellence. If you thrive in a high-growth environment and love turning challenges into opportunities, you’ll feel right at home here.

The Role

As a Customer Success Specialist , you’ll be the human backbone of an increasingly automated ecosystem — the expert who ensures that both guests and landlords experience the magic of a seamless rental journey. This is a hands‑on, people‑centric role for someone empathetic, tech‑savvy, and energized by delivering world‑class service.

Key Responsibilities

• Customer Support – Serve as the primary point of contact for guests and landlords via chat, email, and phone, delivering fast and effective assistance.
• Onboarding & Education – Guide new landlords and partners through our PMS platform to unlock its full capabilities.
• Issue Resolution – Troubleshoot operational and technical issues, escalating when needed to ensure uninterrupted workflows.
• Customer Insights – Track satisfaction metrics, gather feedback, and identify trends to improve our service and product.
• Cross‑Team Collaboration – Work closely with Operations, Product, and Tech to refine processes and elevate the customer journey.
• Upselling & Retention – Spot opportunities to enhance guest experiences and strengthen long‑term landlord relationships.

What You Bring

• Exceptional written and verbal communication skills
• Experience in customer success, hospitality, or property management
• Confidence using CRM systems, PMS tools, and digital support platforms
• Strong problem‑solving, time management, and organizational skills
• High emotional intelligence: empathy, patience, and composure under pressure
• Fluency in English (French or other languages are a strong plus)

Why Join The Flex

• Make an Impact – Join a company redefining how the world rents and lives.
• Global Exposure – Work with a high‑performing international team across markets.
• Career Acceleration – Grow with us as The Flex expands worldwide.
• Performance Rewards – Competitive compensation with results‑driven bonuses.
• Remote‑First Culture – Work from anywhere; we measure outcomes, not hours.
• We’re not just building another property company — we’re building the future of living.

If you’re ready to contribute to something global, fast, and meaningful, we’d love to hear from you.

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