Customer Success Account Manager

About LetzFair

At LetzFair, we’re transforming the way people connect and experience events, trade shows, and business networking through our smart and scalable SaaS platform .

We provide a powerful, AI-powered networking and matchmaking platform designed to enhance the experience of events, congresses, trade shows , and professional communities . We are committed to delivering innovative solutions to our clients, including event organizers, exhibition managers, congress producers, and community leaders, while ensuring a first-class customer experience at every stage.

We’re growing fast and expanding across Europe. To support this growth, we’re looking for a Customer Success Account with excellent English skills , a passion for technology, and a customer-centric mindset. You will join our dynamic team and play a key role in building strong, long-lasting relationships with our clients.

We are seeking someone who is analytical, data-driven, and tech-savvy , with excellent communication and interpersonal skills, strong problem-solving abilities, and the ability to manage projects independently. Motivation, creativity, initiative, and critical thinking are essential.

What you will do

As a Customer Success Account at LetzFair, you will be the main point of contact for our clients, helping them unlock the full potential of our platform. Your responsibilities will include:

• Supporting clients in managing the platform (note: this is not a development role, no coding skills are required). The role will involve working with numerous international clients from different countries, for whom English will be the main language of communication.
• Managing the full client lifecycle , from onboarding to renewal, while building and maintaining strong relationships with high-profile stakeholders.
• Ensuring clear communication and timely responses to client requests and issues.
• Collaborating with internal teams, especially product and development, to ensure customer satisfaction.
• Contributing to the design and implementation of strategies to enhance the customer experience and optimize internal processes.
• Creating and managing regular reports and analyses to support the sales team in developing and optimizing strategies.

What we are looking for

• At least 3 years of experience in roles requiring strong digital hard and soft skills.
• Proficiency with Project Management tools (e.g., Asana, Trello).
• Fluency in English , both written and spoken.
• Excellent interpersonal and active listening skills, with the ability to build trust and manage professional relationships effectively.
• Strong familiarity with digital platforms, SaaS tools, and emerging technologies (AI, apps, algorithms).
• A plus : proficiency in Spanish, German, or another European language, and interest/experience in the events industry.

What we offer

• A fast-growing company with exciting career opportunities.
• A dynamic and innovative environment where your ideas truly matter.
• Direct collaboration with leadership and a real impact on company strategy.
• A feedback-driven, collaborative team with a growth mindset .
• Clear career development paths within the organization.
• Benefits : meal vouchers, continuous training, smart working.
• Compensation : Annual salary range €27,000 - €35,000, with individual OTE (on target earnings) and company performance bonuses.

Ready to join us?