CUSTOMER SERVICE SPECIALIST

Job Description

The person is part of the Sales Department, will play a key role in managing the sales process for customers in Italy and Europe, contributing to business development and ensuring a high level of service. The role involves constant interaction with customers and internal company departments to ensure proper order fulfillment and ongoing customer satisfaction.

Responsibilities

• Quote and Order Management:
  • Entering and managing quotes and orders for standard catalog materials.
  • Monitoring of quotes entered.
  • Processing of orders.
  • Managing and closing unfulfilled stock/order backlog.
  • Entering and managing quotes and special custom orders.
  • Monitoring of quotes.
  • Processing of orders.
  • Checking order confirmations and deliveries.
  • Monitoring of stock and any critical issues.
• Logistics and Shipment Control:
  • Monitoring the entire shipment flow, from dispatch to delivery to the end customer.
• Quality and Non-Conformity Management:
  • Reporting and managing supply non-conformities, with follow-up activities until open cases are closed.
• Relations with Group Branches:
  • Relationships with the Group's foreign branches for order collection and management.
• Customer Relations:
  • Managing contact with foreign customers via email and telephone.
  • Monitoring customer satisfaction levels.
• Gathering market and competitor information.
• Sales support activities, including analyzing and monitoring sales reports.
• Support for the external sales network.

Interfacing with

• Purchasing Department
• Technical Department
• Administration
• Inbound and Outbound Logistics
• Testing Department
• Global Chain & Components Team
• Modular Product Marketing Manager for Italy and Internationally

Experience

• At least 3 years of experience in sales or customer service roles in the metalworking industry.

Preferred qualifications:

• Experience managing custom products.
• Experience from companies that market products of Asian origin.
• Knowledge of technical drawing.

Transversal Skills

• Accuracy and attention to data quality.
• Analytical ability.
• Organizational awareness.
• Customer focus.
• Timeliness and sense of responsibility.

IT Skills

• Excellent knowledge of Microsoft Office.
• Advanced use of email and main digital tools.
• Experience with Microsoft NAVISION/Dynamics ERP is preferred.

Language Skills

• Excellent knowledge of English (essential).
• A second language is preferred, preferably Spanish or French.

Personal Characteristics

• Flexibility.
• Collaborative attitude.
• Proactivity and problem‑solving orientation.
• Excellent communication skills.