Customer Service Specialist

Customer Service Specialist (Europe Travel Support) based in ParmaAbout UsVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.Position OverviewWe are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.Work ScheduleRotating 2-week schedule:Wednesday to Sunday for 2 weeksMonday to Friday for 2 weeks8:00 AM to 5:00 PM or 9:00 AM to 6:00 PMKey ResponsibilitiesServe as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platformsRespond to and resolve client inquiries, concerns, and special requests during their travelsCoordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itinerariesManage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiencyDocument all client interactions and maintain detailed records of issues and resolutionsProvide real-time updates to travelers regarding their itineraries, local conditions, or special eventsCollaborate with the operations team to continuously improve our service delivery and client experienceCollect and analyze client feedback to identify areas for improvementQualificationsPrevious experience in customer service, preferably in the travel or hospitality industryExcellent verbal and written communication skills in English;

additional European languages highly valuedStrong problem-solving abilities and resourcefulness in handling unexpected situationsExcellent organizational skills and ability to prioritize in high-pressure situationsGenuine passion for travel and commitment to exceptional serviceWhat We OfferPermanent employment contract (contratto di lavoro dipendente)Opportunity to work with prestigious clients and premium travel experiencesProfessional growth within an established and respected travel companyCollaborative team environment with industry expertsNotesPosition is based at our headquarters - No remote or hybrid working options availableThis is a full-time position. Qualified candidates passionate about delivering exceptional travel experiences are encouraged to apply with a resume and cover letter highlighting relevant experience and language skills.