Customer Service Specialist

For our office in Pero (MI), we are looking for a Customer Service Specialist who will join the Supply Chain/Export Customer Service Department .

The Customer Service Specialist is responsible for the Supply Chain customer interface (order-to-invoice and collaboration). Her/his aim is to maximize customer satisfaction, service level and collaboration, while minimizing total-cost-to-serve and inefficiencies.

Main activities:

• Proactively ensure order processing and follow up until the delivery resolving any difficulty in the process
• Communicate with sales and production to clarify any misunderstanding in order processing
• Proactively communicate with customers in order to understand sales trend and anticipate service issues
• Efficiently answer to the client requirements (deadlines, shortages, information, disputes)
• Establish relationship with the client in order to optimize the service level
• Ensure timely launch of new product introductions at our customers and minimize write offs and returns
• Record analyse and follow up the disputes situations (complains, deductions, returns, etc.) in accordance with the Customer Service Manager, the logistic and the sales teams

The ideal candidate :

• Degree in the Humanities/Economics field;
• Excellent knowledge of English and French;
• Great communication and interpersonal skills;
• Knowledge of SAP is a plus;
• Excel knowledge is a plus;
• Good interpersonal skills, team player
• Excellent communication skills
• Able to simplify and prioritize to make sure the most pressing issues get accomplished first

Si offre contratto a tempo indeterminato, CCNL Metalmeccanico.

La retribuzione prevista è compresa tra €32.000 e €38.000 lordi annui, in base all’esperienza del candidato.

Mensa aziendale, smart working fino ad 8 giorni al mese.

Coster is an Equal Opportunity Employer committed to creating a Diverse & Inclusive environment. We are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age.