Customer Service Specialist (Protected Categories)

Free2Move eSolutions is a Stellantis company ( ready to become an international leader in the design, manufacture and supply of e-mobility products and services .

Customer Service Specialist (Protected Categories)

TASKS AND ACTIVITIES

• promptly responde to customer queries via email, live chat and phone
• immediately escalate serious complaints or issues that you are not equipped to deal with
• liaise with colleagues or managers to find the best solutions to customers’ issues
• identify common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• obtain and share customer feedback with colleagues and other departments so that products and services can be improved
• communicate effectively with customers and internal teams to ensure a seamless customer experience
• document customer interactions and provide feedback to improve processes
• proactively engage with customers to gather feedback and identify opportunities for improvements

REQUIREMENTS & SKILLS

• Minimum of 1 year of experience in customer services
• Familiarity with tools and customer services methodologies
• Strong customer orientation
• Belonging to Protected Categories ex Law 68/99
• Attention to detail and commitment to delivering high-quality products.
• Good communication and teamwork abilities.

LANGUAGES:

• English: fluent

WORK LOCATION

• Turin
• Hybrid