Customer Service Specialist

Role Purpose:

As part of the Customer Service Department, you will be in charge of delivering excellent customer support and ensuring a positive customer experience. You will directly report to the Customer Service Manager and your role will involve handling customer inquiries, resolving issues efficiently, and acting as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle customer inquiries via phone, email, and other communication channels in a timely and professional manner
• Provide accurate information regarding products, services, orders, and company policies
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction
• Escalate complex cases to the Customer Service Manager when necessary
• Maintain accurate records of customer interactions in the CRM system
• Collaborate with internal departments (Sales, Operations, Logistics, etc.) to ensure seamless service delivery
• Support continuous improvement of customer service processes and procedures
• Ensure compliance with company standards and customer service KPIs

Key Competencies & Requirements:

• Fluent written and spoken English (minimum C1 level)
• Fluent written and spoken French (minimum C1 level)
• Knowledge of a third language is a strong advantage
• Minimum of two years of previous experience in Customer Service roles
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and customer-oriented mindset
• Ability to manage multiple tasks and prioritize effectively
• Good proficiency with CRM systems and Microsoft Office tools