Customer Service Specialist

Customer Service Specialist

Established in 2012, SolaX Power is dedicated to helping our customers transform their homes to clean energy and reducing the reliance on fossil fuels. Solax Power is a leading provider of sustainable solar and battery energy storage solutions, with a strong presence in Europe, Asia, and Africa. Now we have more than 2000 employees globally, and we continue hiring talents to join us. We believe that in Solax, an international organization, your career can be further improved.

Responsibilities:

1. Handle after-sales hotline support for the local market, assisting customers with resolving technical issues ranging from simple to moderately complex.
2. Provide essential pre-sales and post-sales technical support to the sales team.
3. Collaborate with customer managers in the local market to facilitate technical discussions with clients.
4. When necessary, visit end customers to address specific complaints, communicate promptly with customers, and follow up on issues identified by the R&D team during on-site testing.
5. Provide on-site technical support as needed, including installation training, troubleshooting, and introducing new products to customers.

Requirements:

1. Educational background in science or engineering, with a preference for majors in electrical automation, electronics, or related fields.
2. Fluent in spoken English and local languages, with the ability to communicate effectively with local clients.
3. Willingness to travel when required (infrequently).
4. Strong work ethic, responsibility, excellent communication skills, teamwork orientation, and the ability to work under pressure.
5. Preference given to candidates with study abroad experience.
6. Prior experience in the residential energy storage or inverter industry is highly desirable.