Customer Service Specialist Full-time, Supply Chain

Customer Service Specialist

for the site Borgo San Michele LT, Italy

Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you! Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Latina is a leading centre of excellence in sterile liquid production, with a strategic investment plan to become one of Europe's foremost hubs.

Your key responsibilities

• Prepare data to support periodic call with the customers
• Update Report of Customer Service and KPIs
• Coordinate inner cross-functional meetings as part of the “Communication Improvement” project to identify and manage criticalities affecting the supply
• Coordinate the implementation of Products Line extension and products configuration Change
• Enter the Forecast and the orders in the system (Business on-going and New Business), according to standard contract time
• Collect Forecast (on-going and new business) to support the BUDGET and S&OP activities
• Analyse the request and send the order confirmation within contractual terms
• Monitor the customers’ orders until the shipment and re-schedule the shipping dates in accordance with the guidelines established from the Corporate (OTD)
• Analyse the causes in case of OTD failure and provide solutions to avoid a recurrence of the event
• Organize the products shipment and pick-up
• Maintain the Customer and the Product Master data

Your profile

• University degree in Economy or Management Engineering (preferred)
• Experience in Customer Service / Planning
• Knowledge the of Supply Chain process
• Knowledge of customer order management and demand analysis
• Experience in data analysis (Excel, ERP)
• Ability using Excel to process analysis, compare data and prepare graphics
• Ability to prepare power point presentations
• Fluent in English and Italian
• APICS certification (preferred)
• Sense of responsibility and perseverance
• Time management and planning skills and aptitude to respect deadlines
• Excellent listening and learning skill, with the ability to manage information
• Analytical thinking and problem-solving skills
• Aptitude to work in a complex environment being flexible towards people and situations

Your motivation

Are you looking for new challenges in a highly competitive environment? And you want to tackle them creatively and on your own responsibility? Do you prefer a "get-it-done" culture and think in terms of solutions rather than problems? What are you waiting for? We would be happy to explain our corporate benefits in a personal conversation!

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