Customer Service Specialist

Are you passionate about delivering exceptional customer experiences in a dynamic, international environment? We are seeking a proactive and detail-oriented Customer Service Specialist to join our team at our SAMPLA site in Caponago (Monza Brianza). In this role, you will play a key part in managing the entire order process, supporting our export sales activities, and ensuring seamless communication with both internal teams and global partners.

• Order Management: Order entry, order confirmation, tracking, and follow-up.
• Collaborate with the Customer Service team to ensure sales objectives are met and provide back-up when necessary.
• Coordinate with Supply Chain functions such as purchasing, logistics, and shipping to ensure delivery timelines are respected.
• Maintain regular communication with international distributors regarding order status, product availability, and required documentation.
• Prepare export documentation (invoices, delivery notes, certificates, etc.).
• Handle complaints and non-conformities in collaboration with the Quality and Sales teams ensuring reliable communication without fail.
• Provide back-office support to the Export Sales team.

Qualifications:

• Previous experience in customer service or export coordination within industrial or manufacturing environments.
• Excellent command of English; additional languages such as French and German are a plus.
• Proficiency in ERP systems (knowledge of D365 will be an advantage) and good knowledge of Excel.
• Strong organizational skills, customer orientation, and good interpersonal and communication skills.
• Punctual, precise, and flexible with strong problem-solving abilities.

About Us:

AMMEGA è una società multinazionale con sede in 40 paesi. Valorizziamo i nostri dipendenti, clienti, incoraggiamo lo spirito imprenditoriale e agiamo con rapidità e responsabilità. La nostra missione e la nostra cultura di miglioramento continuo sono la base di business forti e sostenibili apprezzati dai nostri clienti.

About The Team:

Siamo parte di un network globale di oltre 6000 dipendenti del Gruppo Ammega. I nostri dipendenti fanno parte di un’organizzazione ad alta performance, sviluppano la loro carriera in un ambiente di lavoro multinazionale, partecipano a team diversificati e beneficiano della nostra esperienza globale in nastri trasportatori, sistemi di trasmissione di potenza, energia idraulica e servizi alle imprese.

Seniority level

Entry level

Employment type

Full-time

Job function

Other - Automation Machinery Manufacturing