Customer Service Specialist (1 year contract)

A leading Global Beauty Group is seeking Customer Service Specialist to be based in their offices in Milan

This person will ensure effective logistic and administrative management of the customers/region under his/her responsibility, providing them the level of service agreed. Act as the customer’s Single Point of Contact for every non-commercial issue.

Responsibilities

• Manage sales orders from their reception until the product is delivered and the invoice is issued to the customer.

• Monitors automatic sale orders generation (EDI, Vincle, …) and creates manual sale orders, if applicable.
• Orders picking & shipment to the Logistic Operator (Subsidiaries) or the Logistic Specialist (International), based on company policies and customers’ requests.
• Issues the invoice to the customer.
• Follows-up order status, product availability and delivery; coordinating internal and/or external parties to ensure compliance with our Service Level Agreements.

• Ensure resolution of service incidences, keeping the customer and sales team properly informed.

• Agrees with customers any change on delivery dates (approved by CS & Logistic Manager if required).
• Identifies & verifies the need to issue rectification notes to the customer (debit or credit) and creates the related documents into SAP system.
• Manages customer returns, both for non-conformity of the goods and for commercial reasons.
• Ensures traceability of communications with customers about claims.

• Guarantee an effective data management of managed customers.

• Maintains and updates the non-commercial customer master data (delivery specifications such as timetables, destination, pallet training, quality specifications, order preparation, etc.).
• Integrates and updates product master data for the customer.

• Ensure that the products can be delivered and sold in destination.

• Work continuously on own professional development, with the aim of improving individual skills and knowledge.

Position requirements

'- Customer Service experience (both front and back office)

- Work experience in SAP environment.

- Knowledge of MS Office suite.

- Key soft skills: Teamwork, detail-oriented, Client & service-oriented.

- English and Italian at an advanced level (C1)

- Valuable: Spanish, French or German.