Customer Service Sales Area Manager
Descrizione dell'offerta
About ACMA
ACMA is a leading organization headquartered in Bologna, Italy.
As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals and E-Commerce.
Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners.
We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.
For more detailed information about ACMA and its comprehensive business landscape, please visit .
ACMA is part of Coesia , a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2025.
About the role
We are looking for a Mechanical Engineer to join our R&D department.
ACMA’s Customer Service Area Managers are reporting directly to head of function and they are responsible for the development and the performance of all sales activities in assigned business unit and region in order to achieve Customer Service results in line with commercial and budget goals.
Main responsibilities will include:
- Sales strategy: implements the sales strategy and manages sales processes in order to consolidate and develop business results by achieving assigned budgeted results for After Sales business lines (Spares, Upgrades, Services)
- Business development: contribute to the identification, design and promotion of new products and services to answer customer needs and pursuing the company growth strategy
- Sales management: maintains accurate records of sales and activities related to his business and customers; coordinate the agents in the area and deal the direct customers and support Agents in standard proposals, if required.
- Offering: collaborates with the technical department in order to evaluate client requirements, to conduct technical negotiations and to prepare commercial offers consistent with Company capabilities;
The position will be based in Bologna (BO), Italy.
What you need to be successful
- Engineering Degree: Mechanical, Electronic or similar.
- Strong passion and curiosity for technical topics
- At least 4-5 years in similar role with proven success in sales results
- Customer orientation / Customer Service mindset
- International experience will be considered as a plus
- Fluent English; Spanish or other as a plus
Coesia is an equal opportunity employer and embraces diversity and inclusion.