Customer Service Representative

For a multinational company specialized in developing and manufacturing medical devices and surgical products we are looking for a

CUSTOMER SERVICE REPRESENTATIVE

The resource will be responsible for maintaining high level of customers’ satisfaction through the proactive management of back orders for impacted products/customer.

We offer: a full time fixed term contract until the end of March 2026.

Work area: Pratica di Mare (Pomezia)

Range RAL: 28.000€ - 34.000€

Responsability

The post holder will:

• be accountable for outbound calls to the assigned customers in order to offer alternative products in substitution;
• manage the replacement offer and the order processing, following guidelines and procedures;
• track and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing;
• responsible for summarizing and analyzing data and reporting of results;
• collaborate with the sales force communicating with a scheduled timing results of all interactions with customers.

Requirements

The ideal candidate possess:

• University degree or equivalent;
• proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel);
• knowledge of SAP will is a plus;
• good level of English;
• excellent written and verbal communication skills;
• interpersonal and teamwork skills;
• ability to adapt to new systems and procedures.

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The search is open to both male and female candidates (L.903/77). Please read the privacy policy pursuant to Article 13 of Regulation (EU) 2016/679 on data protection (GDPR) at