Customer Service Representative - Fixed Term 1 year

Who we are

Tomorrow is a multi-service business accelerator for fashion brands. The Group helps brands to develop and achieve sustainable growth through a fully integrated service offering that includes investment, sales and distribution, consultancy and production. Tomorrow’s vision is to champion and foster entrepreneurial creativity within the fashion industry. The Group now has a carefully curated portfolio of emerging and established talent, across premium and contemporary menswear, womenswear and accessories, each working with one or more of Tomorrow’s integrated services. Tomorrow has offices and showrooms in London, Milan, Paris, New York and Hong Kong and it currently employs 200+ people across three continents.

Who we’re looking for

For our Italian Customer Service team, we are seeking a Customer Service Representative to provide operational support throughout the customer journey. This role involves close interaction with clients, internal teams, and logistics partners, ensuring smooth order management and high levels of customer satisfaction in the luxury fashion sector. The ideal candidate is proactive, organized, and able to handle multiple tasks while maintaining a customer-centric mindset. You will work closely with Sales, Logistics, and Operations teams to deliver efficient post-sale support and accurate reporting.

What your day will look like

You will actively participate in Customer Service operations and support the team in activities including:

• Process, monitor, and ensure timely execution of customer orders.
• Track stock levels and manage replenishment flows.
• Communicate with clients regarding order status, delivery updates, and product availability.
• Manage shipping and transport documents (DDT, invoices, delivery notes).
• Update reports and analyze order and stock data using Excel.
• Support post-sale inquiries and collaborate with the Sales Team on customer requests.
• Assist Logistics and Operations teams in monitoring order fulfillment.
• Ensure internal teams are updated on client communications and order issues.

What you need to succeed

• Strong proficiency in Excel.
• Good command of English and Italian, both written and spoken.
• Problem-solving mentality with a proactive, detail-oriented approach.
• Excellent communication and interpersonal skills.
• Customer-centric mindset and ability to work collaboratively.
• Passion for the fashion industry is a plus.
• Experience with NetSuite or similar ERP systems is a plus.

What we offer

• Competitive salary (to be defined based on experience).
• Contract fixed - term one year.
• Placement in an international, meritocratic, and fast-growing environment.
• Dynamic and supportive working culture.
• Daily meal vouchers valued at 8 euros for each day worked. 
• Option for hybrid working.

In accordance with the European General Data Protection Regulation 679/2016 and the new Privacy Code 101/2018 et seq. mm. we inform candidates that their data will be processed for the purposes of selection and eventual inclusion in the Tomorrow Group workforce, where applicable.

The advertisement is intended for both sexes in accordance with Legislative Decree No. 216 of 9 July 2003 / Implementation of Directive 200/78/EC for equal treatment in employment and occupation.