Customer Service Representative
Descrizione dell'offerta
About Us
We are the Italian branch of BTI Biotechnology Institute, a Spanish multinational company operating in the dental sector, focused on service quality and complete customer satisfaction. We are looking for an organized, proactive individual with strong interpersonal skills to join our small team as a Customer Service Representative.
Location : West Milan (BonolaOffice Center)
Availability : as soon as possible
Contract : Permanent – Part-time 9.00/13.00 – National Collective Agreement for Commerce (CCNL Commercio)
Role Description
The selected candidate will act as the main point of contact for customers and the sales network, managing all activities related to customer support, order processing, post-sales assistance, and various administrative and operational tasks. In our lean organizational structure, flexibility, a collaborative mindset, and the ability to handle cross-functional tasks are essential.
Key Responsibilities
- Receive, enter, and invoice orders in the ERP system
- Manage returns and issue credit notes
- Handle warranty replacements
- Manage annual software licenses and equipment repairs
- Providing customer support for sales and post-sales needs
- Issue bank receipts, record incoming payments, monitor account balances
- Verify payments via online banking, manage credit collection, and send payment reminders
- Manage electronic invoicing and maintain customer/product records
- Review, record and process supplier invoices
- Manage general accounting and payroll Accounting
- Manage Treasury & Cash Flow and take care of Tax Compliance
- Review and process sales team expense reports
- Manage company credit and fuel cards
- Act as a point of contact for the sales team, external consultants, tax advisors
- Collaborate with the Sales Director, the Marketing & Sales Assistant and HQ
Required Qualifications
- High school diploma or equivalent
- 3–5 years of prior experience in similar roles (customer service, administration, back office)
- Excellent command of Microsoft Office (Word, Excel, PowerPoint) and Google applications
- Experience with ERP systems (preferably Business Central) and CRM tools (preferably Salesforce)
- Strong organizational skills, attention to detail, and accuracy
- Excellent communication, interpersonal, and problem-solving skills
- Initiative, reliability, and ability to work independently
- Ability to perform in a multitasking and dynamic environment
- Good knowledge of English and/or Spanish