Customer Service Program Manage

The company

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The company headquarters is located in Bolzano, Northern Italy, at the plant formerly owned by Lancia, a renowned manufacturer of industrial vehicles founded in 1937.

IDV is an independent internal structure entirely dedicated to research and development, with full access to the company’s extensive engineering resources.

Role Summary

IDV is seeking a well-rounded Technical Program Manager with strong expertise in technical program management and contract management. The main mission of the department is to manage contracts related to Customer Service.

The position acts as a bridge between Program Managers, technical teams, and Product Managers. For this reason, the role requires excellent communication skills and a solid technical background to ensure smooth collaboration.

Strong leadership skills are also essential, as the role involves overseeing and coordinating multiple teams.

The ideal candidate also possesses solid business management competencies, including knowledge of business processes, administrative dynamics, and negotiation skills.

Key Responsibilities

• Drive the execution of contracts, ensuring that logistics support deliverables are completed within the established deadlines.
• Create detailed project plans for each contract, ensuring maximum efficiency and progress control.
• Develop clear and effective reports to communicate project status to senior managers, Product Managers, and cross‑functional stakeholders.
• Identify cross-team dependencies and integrate them into program planning.
• Ensure that product development and delivery are feasible within the defined budget and timeline.
• Maintain regular and professional communication with the customer.
• Coordinate and oversee Customer Acceptance Tests.
• Manage escalations and critical issues when necessary, and support the assembly of project teams.

Skills

• Strong knowledge of the product development process, product lifecycle, and program management methodologies.
• Thorough understanding of the various stages of product development (mandatory).
• Ability to identify customer needs and translate them into technical and product requirements (mandatory).
• Strong customer orientation and ability to build solid and collaborative relationships with clients.
• Excellent communication skills, both verbal and written, to facilitate interaction between technical teams and business stakeholders.
• Strong leadership skills with experience managing cross‑functional teams in complex environments.
• Solid business management competencies, understanding of business processes, and strong negotiation skills. xdwybme
• Ability to prioritize tasks, solve complex problems, and use an analytical approach to risk management.
• Experience in contract management, budgeting, and monitoring project performance