Customer Service Ops Lead, In Vivo Diagnostics Italy

A leading healthcare technology company in Milan is seeking a Customer Service Operation Manager to oversee the delivery of services while enhancing customer satisfaction. This role requires a degree in engineering and several years of experience in customer service management. The successful candidate will manage a dedicated team, utilize support technologies, and ensure operational performance through adherence to quality systems. Leadership skills and analytical abilities are essential for interpreting performance metrics and implementing improvements.
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