Customer Service Officer

Customer Service Officer

LANXESS Segrate, Italy (On-site)

LANXESS is a leading specialty chemicals company based in Cologne. With around 12,800 employees in 33 countries, we are an established company on the global market. Our primary expertise lies in producing, developing, and marketing chemical intermediates, additives, specialty chemicals, and plastics.

Our commercial success is based quite simply on the performance, the innovative strength, and the commitment of our employees.

LANXESS Italy is currently seeking strong, motivated, and talented individuals with the appropriate technical experience for the position of Customer Service Officer (m/f/d) – Segrate, Italy

Ready for a role where your customer focus and problem-solving skills truly make an impact?

At LANXESS, you’ll step into a position where you own customer relationships, shape smooth order-to-cash processes, and play a vital part in supporting global key accounts. You’ll enjoy flexibility, growth opportunities, and the chance to be part of an innovative chemical leader with a strong presence in Italy and across the world.

What you’ll do

As Customer Service Officer, you’ll be the key link between our customers and internal teams. In this role you will:

• Take full ownership of customer accounts and build lasting partnerships.
• Manage the order-to-cash process: from order entry and tracking to issue resolution.
• Work hands-on with sales, logistics, plants, and warehouses to meet customer needs.
• Anticipate challenges like product availability or delivery delays and offer proactive solutions.
• Handle customer complaints and quality concerns with professionalism and speed.
• Keep customer data accurate and up to date while ensuring smooth billing processes.
• Collaborate closely with colleagues in Germany and across EMEA to deliver seamless service.
• Monitor KPIs and contribute ideas to improve processes and daily operations.

What you bring

You’ll thrive in this role if you have:

• 3–5 years of customer service experience, ideally in a multinational setting.
• Strong communication skills in English (German is a plus).
• Solid knowledge of SAP and MS Office (Excel, Outlook, Word, PowerPoint).
• A proactive, hands-on attitude with a talent for solving customer issues.
• The ability to manage multiple priorities in a fast-paced environment.
• Team spirit, openness to sharing knowledge, and a collaborative mindset.
• A degree is an advantage, though not essential—strong experience counts too.

Why join us?

At LANXESS, you’re not just managing orders—you’re shaping customer trust and contributing to a company known for innovation, flexibility, and hands-on teamwork. Here you’ll find:

• Competitive pay and comprehensive benefits to support your wellbeing.
• Flexible working arrangements through our global Xwork program.
• Opportunities for professional development, with training and ongoing learning support.
• An inclusive, open-minded culture where your ideas are valued and your growth is encouraged.

Ready to make an impact?

Send your CV directly to

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We welcome applicants of all backgrounds, identities, and experiences. What matters most is your passion, skills, and willingness to grow with us.