Customer Service Officer

We are seeking a Customer Service Officer to join our Supply Chain team at our Aprilia site. This is an on-site role within a structured and collaborative manufacturing environment, where you will manage customer orders, coordinate with internal departments, and contribute to service quality, operational continuity, and compliance in a regulated pharmaceutical setting.

Main Responsibilities

• Manage customer order intake, review order details, and ensure accurate system entry.
• Monitor the full order cycle from receipt through delivery, helping to ensure service reliability and agreed timelines.
• Maintain accurate and timely updates in company systems in line with internal procedures and operational KPIs.
• Work closely with Planning, Quality, Warehouse, Shipping, Administration, and other internal stakeholders to support smooth operations.
• Provide day-to-day support to customers, ensuring clear communication and timely follow‑up on requests and issues.
• Support traceability, complaint handling, and compliance activities in accordance with applicable regulations and internal quality standards.

Candidate Profile

• Previous experience in customer service, order management, or supply chain coordination.
• Experience in a manufacturing site, pharmaceutical environment, or other regulated industry would be an advantage.
• Good organisational skills, attention to detail, and the ability to manage priorities in a structured environment.
• Strong interpersonal and communication skills, with a practical and collaborative approach.
• Good command of English and Italian language.
• Familiarity with quality systems, traceability requirements, and customer service standards is desirable.

Catalent is an Equal Opportunity Employer, including disability and veterans.