Customer Service Office - Stage

⚠ PLEASE READ BEFORE APPLYING ⚠

This is a 6 months Internship,

Fluent level of English and Italian is required,

You are living in Milan,

**YOUR MISSION**

As a Customer Service Office Intern you will be providing support to the rest of your teammates on delivering first class customer experience.

You will be part of a proactive and effective team as key contact for customers in their journey with CHEP, with the extraordinary opportunity of improving your skills in asset productivity and customer support.

** YOUR GOALS **

• Take preventive and proactive action to ensure that customer satisfaction is maximized .

• Management of Mailboxes and inbound/outbound calls management with particular focus to SMEs.

• Support the team in Customer Experience initiatives.

• Account Analysis and Control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity . Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.

• Manage administrative tasks using SAP and local tool.

** WHAT WE ARE LOOKING FOR**

• University degree: Economic, Statistic,
• Your Mindset: Customer focus, Drive for results, Analytical skills, Problem solving,
• Your Tech skills: Outlook and Microsoft office package, desirable

** WHAT WE OFFER **

• Highly educational internship;
• Attractive internship compensation;
• Monthly meal voucher.