Customer Service Director Role
Descrizione dell'offerta
Summary
Sienna Charles, a premier luxury lifestyle company featured in Forbes is seeking a hands‑on Customer Service Director to lead and elevate our entire CS function. This is a producer role for someone who builds systems, improves processes, solves problems quickly, and drives consistent performance across a team. You will lead the CS team, refine SOPs, handle escalations, and create scalable workflows that support a high‑touch luxury client experience.
Key Responsibilities
- Oversee and coach the CS team day‑to‑day, ensuring high‑touch, accurate client support.
- Establish clear service standards and ensure the team consistently meets them.
- Handle escalations directly and resolve issues with urgency and professionalism.
- Audit service quality, identify gaps, and implement fixes immediately.
- Lead ongoing training, expectation‑setting, aApply now and work remotely at Sienna Charles.