Customer Service & Data Entry (contract offer: 1 year fixed-term)

Hays Italy, part of the multinational Hays group, a company listed on the London Stock Exchange, which offers consulting services in the Information Technology sector with the aim of contributing to the success and technological progress of individuals and companies, is looking for a

Customer Service & Data Entry (contract offer: 1 year fixed-term)

to join a team who will collaborate with a leading financial institution . The project focuses on providing educational financing solutions to university students & higher education centers , both in Italy & internationally . The role involves managing administrative processes , handling user communications , stakeholders ’ relationships & ensuring accurate documentation flow to guarantee a high-quality service experience

Key Responsibilities

• Accurately manage & process data within internal systems, ensuring compliance with established procedures
• Organize & monitor email communications with users, maintaining clarity & professionalism
• Manage relationships with stakeholders
• Handle phone interactions for specific cases requiring direct support
• Verify uploaded documentation & track the progress of applications
• Collaborate with internal team members to gather information & provide timely responses according to internal policies
• Maintain relationships with universities & higher education institutions for documentation monitoring & process alignment
• Contribute to the overall efficiency & quality of administrative operations

Requirements

• Previous experience in data entry or customer service / customer care
• Strong organizational skills & attention to detail
• Excellent communication abilities & a professional approach
• Fluency in English ; for non-native candidates, strong proficiency in Italian is required
• Familiarity with document management in administrative, HR, or educational contexts is a plus

Location : hybrid in Milan – 2/5 days on-site

Freelancers are highly welcomed too

Candidates of any gender identity , after reviewing the mandatory privacy notice available at are kindly requested to submit their CV in PDF format, quoting the reference number (Ref. --- ). Hays Solutions S.r.l. Sole Shareholder Company. Subject to the management and coordination of Hays Plc.