Customer Service Assistant

MAIN RESPONSIBILITIES:

· Receiving and making inbound/outbound calls.

· Liaising with key departments to support order-management processes;

· Responsibility for order management, which may include processing sales orders, validating and completing the paperwork required for issuing return authorizations (RGA) and credit or debit notes; checking credit status/pricing and verifying inventory levels; managing bid documentation and preparing samples for tender participation.

· Maintaining a mutually supportive relationship with the sales organization.

· Managing consignment replenishment orders

· Managing consignment billing (including monitoring PPO blocked orders and consignment limits)

· Managing consignment returns

· Stock monitoring & reporting - monitoring UBDs & consumption trends, ensuring stock close to expiry is dispositioned in line with policies and procedures, optimising inventory usage and reducing scrap rate (linked to Sales responsibility also)

· Supporting stock counts, stock control and stock reconciliation process, review and approve stock movements, process stock movements and ensure inventory accuracy is maintained

EDUCATION/EXPERIENCE REQUIREMENTS:

· High school diploma required (a business-related school background is preferred);

· At least 2–5 years of customer service or sales experience required. Call center and order-entry experience is preferred.

SPECIALIZED SKILLS AND OTHER REQUIREMENTS:

· Knowledge of the English language (minimum level B1);

· Excellent oral and written communication skills with a proven ability to interact effectively with individuals at all levels of the organization. Ability to sell over the phone is preferred;

· Working knowledge of MS Word and Excel;

· Strong organizational, analytical, and problem-solving skills required;

· Ability to accurately manage complex, multi-task processes in a fast-paced environment is required;

· Knowledge of medical manufacturing and/or distribution is preferred;

· SAP knowledge is preferred