Customer Sales Support | Pharma & Healthcare

About the Company

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics.

About the Role

As we continue growing at a fast pace, will you “Dare to Grow” with us?

CEVA Air & Ocean Italy is seeking a dedicated and knowledgeable Sales Support Specialist to join our Business Development team. This role focuses on the Pharma and Healthcare sectors, offering crucial support to sales activities through expert coordination and customer-oriented service within our Logistics unit specialising in air and ocean freight services. The successful candidate will be based in Milano/Pantigliate and will act as a vital link between our sales force, customers, and operations teams to ensure exceptional delivery of service and sustained business growth in the Italian market.

Responsibilities

• Provide comprehensive sales support for Pharma & Healthcare customers, ensuring a thorough understanding of their specific logistics needs and compliance requirements.
• Collaborate closely with sales representatives to prepare quotations, proposals, and contracts tailored to customer specifications and regulatory frameworks.
• Manage customer enquiries efficiently, maintaining clear and timely communication across all stakeholders to foster strong relationships and customer satisfaction.
• Coordinate with internal departments including operations, customs, and finance to facilitate smooth logistics processes and timely delivery of shipments via air and ocean freight.
• Support the monitoring and analysis of sales data and market trends within the pharmaceutical and healthcare logistics sector to aid strategic planning and decision making.
• Assist in the development and implementation of business development initiatives targeted at expanding our Pharma & Healthcare service offerings.
• Ensure compliance with industry regulations, quality standards, and company policies, particularly those related to handling sensitive healthcare shipments.
• Prepare and maintain accurate records and reports to provide visibility on sales support activities and contribute to continuous improvement efforts.

Qualifications

• Proven experience in sales support, within freight forwarders environments, with exposure to pharmaceutical and healthcare industries advantageous.
• Strong knowledge of logistics procedures for air and ocean freight, including customs regulations and documentation.
• Excellent organisational skills and attention to detail, ensuring accuracy in order processing and documentation.
• Effective interpersonal and communication skills, both written and verbal, with the ability to liaise across multiple teams and with customers.
• Ability to manage multiple priorities in a dynamic environment while maintaining a customer-focused approach.
• Familiarity with CRM and ERP systems is desirable.
• Fluent in English and Italian, both spoken and written, to support communication within the international and local context.

About CEVA Air & Ocean Italy S.P.A.

CEVA Air & Ocean is a leading global logistics company offering integrated end-to-end supply chain solutions. Our Italy branch specialises in air and ocean freight services, delivering excellence to customers across various industries, including the critical pharmaceutical and healthcare sectors. We are committed to fostering an inclusive and diverse work environment where all employees are valued and encouraged to develop their careers.

Why Join Us?

• Be part of a global network with strong specialised expertise in healthcare logistics.
• Engage in a dynamic and supportive team culture focused on professional development and innovation.
• Contribute to critical supply chains that impact health and well-being in the community.
• Work from our conveniently located office in Milano/Pantigliate with access to modern facilities.

If you are passionate about logistics, enjoy working in a fast-paced environment, and want to support vital industries with your skills, we encourage you to apply for the Sales Support Specialist role and grow with CEVA Air & Ocean Italy S.P.A.

CEVA is committed to fair hiring procedures and to ensure that all employees have the opportunity to develop their potential. We want to ensure a work environment based on merit and inclusion, without any discrimination based on race, nationality, gender, sexual orientation, religious orientation or disability.