Customer Relationship Manager

We’re launching a brand‑new Engineered‑to‑Order (ETO) Hub , and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex, customised solutions — faster, smarter, and with an exceptional customer experience at its core. If you want to be part of a high‑impact team shaping the future of our business, this role is for you.

As our Customer Relationship Manager , you’ll be the face and voice of our ETO Hub. You’ll guide customers through the full order‑to‑delivery journey, ensuring their requirements are translated into robust, high‑quality solutions. This is a role where technical understanding meets customer leadership — and where your influence will be felt across engineering, operations, and commercial teams.

Responsibilities

• Act as the single point of contact for customers, delivering clear, confident communication
• Respond quickly to customer queries and manage expectations throughout the project
• Negotiate with customers and internal teams to meet technical and delivery needs
• Carry out accurate contract reviews and manage scope changes
• Oversee technical and commercial aspects of each project lifecycle
• Track inventory requirements and escalates risks early
• Provide proactive updates on delivery timelines, including travel to customer or EPC sites
• Build strong relationships across engineering, applications, finance, and operations
• Develop project plans and influence delivery timescales
• Prepare cost estimates and present solutions to senior stakeholders

Qualifications

• Degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience)
• Experience analysing, designing, testing, and improving industrial products
• Familiarity with structured engineering techniques
• Experience with task management, defect tracking, requirements capture, and KPIs
• Excellent communication and relationship‑building skills
• Willingness to travel
• Proficiency with Microsoft tools, especially Dynamics CE
• Strong problem‑solving skills and industrial design experience