Customer Quality Specialist

Take your next career step at ABB E-Mobility with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. We are looking for a Customer Quality Engineer in our plant in San Giovanni Valdarno.

Your Responsibilities

• Perform performance analysis of the installed fleet of chargers worldwide and report to the Organization and Customers
• Apply problem solving methodology (8D) and work closely with other business functions to accomplish root cause investigation
• Define product Hardware and Software containment, corrective and preventive actions to solve product issues and increase overall quality and reliability
• Implement improvements to process and recommend alternative testing as needed
• Ensure that global software and systems development processes and best-practices are executed in all development projects through a combination of coaching, project audits, and reviews
• Assist the development teams to identify individual project quality risks, and to put in place enough risk mitigation measures
• Coach directly project teams during formal problem solving of customer issues, including the appropriate application of root cause analysis tools (i.e. 8D, 5-Why)
• Be part of product development since early stage to assess product compliance to specification, performance and implementation of lesson learnt
• Cooperate to build failure prediction model. Communicate results and business impacts of insight initiatives to internal stakeholders and customer
• Review product standards, assess new product deviation and provide feedback to other departments within the Organization
• Work on site and remotely within international organization and vehicle manufacturers

Your background

• Master’s Degree in Electronics, Computer Science, Mechatronics, Electrical, Automation Engineering
• Good communication skills (written & verbal) in English
• Collaborative, solution-focused approach and strong written and spoken communication skills
• Affinity with programming skills: Like C++/C/Python/SQL
• 2+ years of professional experience working in Electronic or Electric company in engineering, R&D, service, and/or quality role is a plus
• Automotive market is a plus
• Affinity with power electronics, digital hardware, and circuit theory; deep knowledge is a plus
• Experience on working with laboratory measuring instruments is a plus
• Availability to travel internationally (5%)