Customer Quality Specialist

WHO WE ARE LOOKING FOR :

For our Iveco Defence Vehicles and Astra business units, we are looking for a Customer Quality Specialist located in Piacenza.

Main Responsibilities:

• Manage claims arising from the field: analysis of causes, impacted products, corrective actions
• Manage relationships with civil and military customers
• Manage relationships with Central Quality
• Manage product testing with customer at supplier side or internally
• Manage Civil and Military Certification (according to the standards in force and decided by the Company)
• Monitor the quality performance of product lines through periodic Quality Meetings
• Coordinate activities related to recall campaigns, defining corrective actions, opening and closing the campaigns
• Conduct visits to customers to review issues firsthand
• Prepare and draft product compliance documentation or customer quality plans in accordance with current regulations
• Represent the Quality department in Platform meetings for the development of new products

Requirements:

• Degree in Mechanical, Industrial Engineering, or related field.
• Minimum of 5 years of experience in Customer Quality, preferably in Defence, Aerospace, or Automotive sectors.
• Strong knowledge of quality standards and management systems such as ISO 9001, AQAP 2110.
• Availability to travel (30% to 50% of working hours), both nationally and internationally
• Familiarity with Six Sigma, Lean Manufacturing, and problem-solving tools (8D, Ishikawa, FMEA).
• Knowledge of manufacturing specifications and special processes (materials, weldments, heat treatments, machining, coatings, electronics, etc.).
• Ability to read and interpret technical drawings, GD&T, and quality specifications.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills for managing suppliers and internal functions.
• Proficiency in English (written and spoken).