Customer Operations Specialist - categorie protette (L.68/99)

The Merchant Service Specialist supports ordinary and ad hoc activities of the Merchant Services team, ensuring a high-quality office environment and efficient operational support to the Sales Team, Administration, and all GB departments. Reporting to the Merchant Services & Inside Sales Manager, the role also contributes to enhancing Global Blue’s service offering and acts as a key support to the Sales Team.

Main Activities:

• Merchant support hotline, email accounts & customer service for all merchants’ questions, entry point of Global Blue for retail industry in Italy;
• Contract management, set up, control and implement new merchants under the guidelines in work;
• Internal reports;
• Credit note copies to merchant;
• Manage contract terminations and update sell-in/sell-out data in a specifical internal system
• Other duties as assigned;

Reporting and collaboration

• The role reports to Merchant Services & Inside Sales Manager

Key competencies

• Effective verbal and written communication;
• Strong customer orientation and team spirit;
• Flexibility, resilience, and ability to manage shifting priorities;
• Proactive and results-driven attitude;
• Strong organizational and problem-solving skills;
• Proficiency in Microsoft Office (especially Excel) and invoicing tools;
• Good command of English;