Customer Growth & Success Manager – HR & Data Solutions

Working at Sparq

A new reality, a new way of thinking about people.

We are at the start of an important journey. A new organization is taking shape, driven by a team with the experience and vision to build a company that truly puts people first. At Sparq, people are our strength, our competitive advantage, and the key to both our success and the quality of the service we provide. We rely on a solid project, active clients, an agile structure and the drive to do things differently.

About the role

Role: Customer Growth & Success Manager – HR & Data Solutions

Location: Milan (Hybrid)

Reporting to: Commercial Director

Seniority: 7–10 years of experience

Role and Mission

Support the Commercial Director in driving growth across three solutions: Talent as a Service (TaaS), Head Hunting, and HR Advisory & Data. Build a scalable, sustainable model combining strong relationships, innovation, and advisory excellence — acting as a trusted partner to align HR and business strategies.

Client Growth & Engagement

• Grow and manage a portfolio of corporate and upper–mid-market clients, engaging HR and business leaders.
• Strengthen long-term relationships and identify new opportunities for expansion.
• Represent Sparq as a trusted advisor in client meetings, events, and roundtables.
• Deliver targeted client engagement initiatives to reinforce Sparq’s thought leadership

Customer Success & Delivery

• Ensure excellent client experience by coordinating delivery teams, setting clear SLAs, and managing projects.
• Handle complex operational issues across finance, legal, and procurement, ensuring compliance and efficiency.
• Manage complex issues across finance, legal, and procurement, ensuring smooth operations and client satisfaction.

Commercial Strategy & Planning

• Partner with the Commercial Director on commercial strategy, pricing, priorities, and sales targets.
• Work on budgeting/forecasting/profitability analysis, ensuring sustainable margins at project and portfolio level.
• Maintain accurate CRM data, support forecasting, and contribute to sales and growth planning.
• Leverage analytics and AI-driven insights to monitor performance, predict trends, and optimize commercial decisions.

Business Development

• Drive business development initiatives, including market expansion, cross-selling, and acquisition of new clients.
• Understand client needs and translate them into tailored proposals and integrated solutions, leveraging Sparq’s full suite of services.

About you

• At least 8-10 years of experience in B2B sales or account management (HR consulting, management consulting, SaaS, or data-driven solutions preferred).
• Proven track record of building relationships with senior executives in large or highly strategic accounts.
• Strong consultative selling skills, able to engage with senior decision-makers (HR Directors, BU Directors, CEOs).
• Excellent relationship-building abilities and a partnership-oriented mindset.
• Familiarity with solution-based sales and customer success management methodologies.
• Entrepreneurial mindset, autonomy, and collaborative attitude.
• Fluency in English is a must have; other languages would be more than a plus.

What we offer

• Participate in an entrepreneurial project, playing a key role within a fast-growing organization.
• Contribute to building a new business line and driving the development of an innovative brand
• Competitive compensation package and performance-based bonuses.
• Potential stock option plan.
• Benefit from personalized, tailor-made training opportunities.
• Flexible working hours with an extended lunch break for those attending the gym.
• Annual company events (Summer and Christmas Party) and social activities (happy hours, team-building events).

Selection Journey: Step-by-Step Process

• HR Interview – A conversation to get to know you and discuss your background.
• Assessment – Evaluate key skills and suitability for the role.
• Technical Interview & Role Play – Deep dive into your expertise and practical scenario exercises.
• Final Interview with the CEO – Strategic discussion and cultural fit evaluation.

WELCOME TO SPARQ!

After 10 years of success as part of the Oliver James Group, we have embarked on an ambitious new chapter: the creation of Sparq through a Management Buy-Out led by our Leadership Team.

This strategic move marks the beginning of a true entrepreneurial project aimed at transforming the HR and business landscape in Italy and beyond.

Our goal is to combine the heritage of excellence built over a decade with a forward-thinking approach that leverages innovation, technology, and AI to design the future of HR services.

At Sparq, our ambition is to become the most specialist-driven HR consulting and recruitment company in Italy – and beyond. We combine business success with an inclusive, high-performing culture , encouraging flexibility, well-being, and continuous growth.

We are a team of ambitious professionals who believe in Trust , Caring , Forward Thinking , and a strong Can-Do Attitude .

Every journey at Sparq is designed to help people achieve their career ambitions while contributing to a true entrepreneurial project :

• Supporting organizational and technological transformation for our clients
• Leveraging AI-powered analytics to develop innovative solutions
• Designing and launching HR tech products and platforms that evolve over time
• Building a scalable ecosystem of HR services with international potential