Customer Experience (EdTech - Language Training) | Italian (native/near-native)
Descrizione dell'offerta
mYngle (founded in 2007) is a global provider of 1-to-1 online language training for large international companies. Headquartered in Amsterdam, we support 650+ corporate clients across Western Europe , helping organizations deliver language learning at scale through innovative, distance-based solutions.
As we continue our rapid international expansion, we’re looking for a Customer Experience professional to join our team.
What you’ll do
- Support new client onboarding projects and ensure a smooth start
- Engage with corporate clients via phone, email, and live chat
- Drive retention and customer loyalty through proactive relationship management
- Oversee day-to-day customer communications and follow-ups
- Monitor and support strategies that maximize customer lifetime value
- Escalate issues to the right internal teams and capture learnings to prevent recurrence
What we’re looking for
- Strong customer mindset: you ask great questions, listen carefully, and solve problems fast
- Confident, clear communicator who builds trust and collaboration
- Comfortable with tech tools; able to explain workflows to others
- Experience (or strong interest) in acquisition, re-engagement, and retention strategies
- Degree in education, marketing, or a related field (preferred)
Additional languages (a plus): German, French, Spanish
Location
Remote
Selection process
- Application
- First interview (Zoom)
- Second interview (Zoom)