Customer Expansion Team Leader

Join to apply for the Upsell Team Leader role at MioDottore

MioDottore, part of Docplanner Group , a mission‑driven healthcare platform serving patients and professionals in 13 countries across Europe and LATAM, develops digital apps and software solutions to streamline healthcare processes. With free doctor reviews, instant online appointment booking, and a network of nearly 2 million healthcare professionals, MioDottore serves over 260,000 customers globally.

Backed by leading VCs such as Goldman Sachs, One Peak Partners, Point Nine, and Target Global, MioDottore employs more than 500 people and has grown organically since 2015, reaching roughly 9.6 M unique patient visits and 3 M bookings each month. It is positioned as the Italian and global healtech operating system.

The Role

Reporting directly to our COO, you will be the core of our expansion strategy. You will act as a strategic coach tasked with maximizing the customer lifecycle and value rather than just a manager.

Key Responsibilities

As the Sales Upsell Leader, you will be primarily responsible for:

• Leading and motivating a team of Customer Expansion Specialists , ensuring high performance and a quality commercial approach
• Defining the upsell strategy across various client segments, optimizing processes and minimizing churn
• Promoting a consultative sales model , helping doctors understand the value of the proposed solutions and how they can impact their business
• Analyzing portfolio data , identifying growth opportunities and areas for improvement
• Working closely with Marketing, Customer Success, and Product to create effective campaigns, initiatives, and materials
• Monitoring weekly and monthly KPIs , ensuring accurate forecasting

We are looking for

• 3–5 years of experience in sales/customer expansion roles (upselling, inside sales, account management)
• Ability to lead teams and improve performance through coaching, processes, and analysis
• Experience in SaaS, digital, or tech environments
• Analytical skills and familiarity with KPIs, metrics, and CRM (HubSpot/Salesforce)
• Professional knowledge of English

Nice to Have

• 1–2 years of experience managing goal‑oriented teams focused on business objectives
• Experience selling marketing products (e.g., Google Ads)
• Interest in the healthcare sector

What we offer

• Total compensation aligned with your experience
• Uncapped commission plan