Customer Excellence Lead - Italy

About Astellas Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com.

Description Customer Excellence Lead – Italy

Are you driven to make a real difference in the lives of patients? We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Location and Working Environment

This position is based in Milan and will require on‑site work nationally.

Astellas’ Responsible Flexibility Guidelines Statement – Astellas recognizes the importance of work/life balance and offers a hybrid working solution. This allows employees to connect with colleagues at the office and also work from home, optimizing a productive work environment for all. Hybrid work from specific locations may be permitted in accordance with the Company’s Responsible Flexibility Guidelines.

Purpose & Scope

Lead Customer Excellence for the Affiliate with a broad focus on customer engagement, driving capability building across the entire field commercial function. Design and deliver training, coaching and development programmes for the field function, aiming to maximise customer engagement excellence and to position the field force to perform at their best.

Ensure alignment between Region/Global priorities and their implementation at the local level, achieving flawless local execution.

Role and Responsibilities

Proven experience in Customer Excellence and in developing commercial capabilities within Pharma or another highly regulated sector.

Strong skills in instructional design, training delivery and project management.

Background with strong interaction with the field force is preferred, with solid understanding of territorial market dynamics and local needs (familiarity with how Sales Reps and Area Managers work is a plus).

Ability to read commercial KPIs and translate them into concrete development plans.

Excellent relationship‑building and influencing skills, able to work cross‑functionally with Sales, Marketing, Medical and HR.

Knowledge of the regulatory context and the industry code of practice.

Excellent written and spoken English.

Prior experience in a role interfacing with Region/Global.

Required Qualifications

Bachelor degree required; postgraduate qualifications or certifications in coaching/L&D are a plus or equivalent.

Prior experience in Customer Excellence, capability building, sales and/or field force management roles within Pharma (preferred).

Solid understanding of customer needs and local market dynamics, combined with exposure to commercial training programmes.

What awaits you at Astellas?

Global collaboration: Become part of a connected global business of like‑minded life science leaders, all dedicated to improving patients' lives worldwide.

Real‑world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.

Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.

A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development and empowers you to pursue your passions.

Our Organizational Values and Behaviors

Impact

Innovation

Integrity

One Astellas

Accountability

Courage

Sense of Urgency

Outcome Focus

Benefits Salary information: €55,000 to €70,000 per annum. Final compensation will be determined based on a variety of factors including, but not limited to, skills, experience and organisational internal equity considerations.

We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.

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