💼 Azienda: STIGA
📍 Luogo di Lavoro: Castelfranco Veneto, Veneto, Italia
🕒 Data Annuncio: 05-05-2025
STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference. As a Customer Care specialist for the Direct Consumer for the UK (m/f/d) for our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, to handle end-consumer inquiries at the various contact points . Key Responsibilities The resource assigned to the role will be responsible for: - Pre-sales customer support via phone, email, and live chat to guide the user in choosing the most suitable product and make the buying experience more effective; - Post-sales customer support via phone, e-mail, and live chat to check the order status and any issues related to the order (contacting warehouse and couriers if necessary) or to the product; - Management of B2C contacts in the various marketplace platforms, in compliance with Kpi; - Processing product returns and replacements; - Collection and management of any complaints and claims; - Management reported problems and shared them with the various company departments Skills & qualifications Advanced knowledge of English, both spoken and written. Mother tongue knowledge required Fluency in German/French and Italian is considered a plus. Minimum experience gained in customer service activities Time management skills Good use of PC . SAP/SALESFORCE knowledge is preferred Strong speaking and communication skills Ability to listen and empathize Problem-solving skills Mindset and intrapersonal skills Service and service-oriented mentality, in particular towards private customers Sales aptitude and reliability Ability to communicate and present on various channels Structured, organized, and able to manage complex processes Are you curious about our values? Explore them here! Interested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.lgs. 198/2006).
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