Customer Care Intern - UK Market

STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are consistently curious, conscious of trends, inspiring, and visionary – just like our customers. As part of our team, you can look forward to interesting work in an expanding company, where you can bring in your own ideas and make a difference.

As a Customer Care Intern for the Direct Consumer for the UK market , you will be part of the Customer Care Center in our HQ in Castelfranco Veneto for a six-months internship, to handle written end-consumer inquiries at the various contact points .

Key Responsibilities

The resource assigned to the role will be supporting the team in:

• Pre-sales customer support via email and live chat to guide the user in choosing the most suitable product and make the buying experience more effective;
• Post-sales customer support via e-mail and live chat to check any issue related to the order (contacting warehouse and couriers if necessary) or to the product;
• Management of B2C contacts in the various marketplace platforms, in compliance with KPIs;
• Support in the processing of product returns and replacements;
• Support in the collection of complaints and claims;
• Support in the management of reported problems and share them with the various company departments

Skills & qualifications

• Advanced working proficiency of English is required, both spoken and written
• Professional proficiency in German/French and Italian is considered a plus
• Time management skills
• Good use of PC . SAP/SALESFORCE knowledge is a plus
• Strong speaking and communication skills
• Ability to listen and empathize
• Problem-solving skills

Mindset and intrapersonal skills

• Service and service-oriented mentality, in particular towards private customers
• Willing to gain experience in the customer service area
• Sales aptitude and reliability
• Ability to communicate and present on various channels
• Structured, organized, and able to manage complex processes

Are you curious about our values? Explore them here!

Interested candidates must send their applications with authorization under GDPR (EU Reg. 679/2016). The recruitment process is open to candidates of all genders (D.lgs. 198/2006).