Descrizione dell'offerta
We are the Lavazza HR Talent Acquisition Team, and we're looking for a
Customer Care Intern
to join the Customer Care team within our Quality & Procurement department, at Nuvola HQ in Turin.
Responsibilities
Maintain the database and support management of certificate requests
Daily check of food and machine complaints submitted by Group companies
Support the launch phase and full use of customer care tools, such as video support and the digital platform for managing social media and online markets
Interact with the sales and commercial network to obtain necessary information related to claims
Support drafting customer care workflows, manuals, and conducting related training
Support drafting and translating product and machine Q&A
Support preparing the monthly Customer Care dashboard
Availability for a six-month full-time internship starting:
September 2026
Qualifications
Degree in Economics/Management Engineering
Advanced knowledge of the Office package (Excel and PowerPoint)
Fluent knowledge of English
Reliability, proactivity, and a strong ability to work in a team
Flexible way of working
Benefits
Free Bistrot Service
Access to our corporate gym
A dynamic work experience in an international context
Free coffee
#J-18808-Ljbffr
Customer Care Intern
to join the Customer Care team within our Quality & Procurement department, at Nuvola HQ in Turin.
Responsibilities
Maintain the database and support management of certificate requests
Daily check of food and machine complaints submitted by Group companies
Support the launch phase and full use of customer care tools, such as video support and the digital platform for managing social media and online markets
Interact with the sales and commercial network to obtain necessary information related to claims
Support drafting customer care workflows, manuals, and conducting related training
Support drafting and translating product and machine Q&A
Support preparing the monthly Customer Care dashboard
Availability for a six-month full-time internship starting:
September 2026
Qualifications
Degree in Economics/Management Engineering
Advanced knowledge of the Office package (Excel and PowerPoint)
Fluent knowledge of English
Reliability, proactivity, and a strong ability to work in a team
Flexible way of working
Benefits
Free Bistrot Service
Access to our corporate gym
A dynamic work experience in an international context
Free coffee
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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