Customer Care Intern — E‑commerce & CRM (Hybrid)

Let’s bring the Italian soul of chocolate to life! Since 1878, at Venchi we have celebrated chocolate in all its forms: from the authentic taste of our cocoa origins to the art of gelato. Today, we are a team of over 1,700 people across more than 200 stores worldwide, united by the same passion for quality and Italian excellence. At the heart of this journey are our values: Taste, Truth, Ingenuity, and Togetherness. They mean creating authentic experiences with care and precision; acting with transparency and responsibility; turning curiosity into impact through creativity and innovation; growing together by building trust and collaboration every day. Joining Venchi means embarking on an endless journey where tradition meets innovation, bringing quality, well-being, and the joy of positive indulgence around the world. Your Mission:

We are looking for a passionate and proactive Customer Care Intern to join our Customer Care Team at our HQ in Milan! This is a curricular internship opportunity lasting 3 or 6 months, designed for students who are eager to gain hands‑on experience in customer service within an international and fast‑paced environment. In this role, you will support our daily post‑sales operations across eCommerce, Retail, and Wholesale channels, helping us deliver an outstanding customer experience at every touchpoint. Acting as a key point of contact for our customers, you will contribute to building strong relationships, resolving requests efficiently, and ensuring that every interaction reflects Venchi’s commitment to excellence and care. Key Responsibilities:

Manage customer inquiries and requests across all EMEA online sales channels, ensuring timely and effective resolutions. Deliver a customer experience that reflects Venchi’s tone of voice and values, adapting communication styles to different customer needs and profiles. Support the daily management and continuous optimization of the CRM ticketing platform (Microsoft Dynamics). Collaborate on the implementation and enhancement of AI‑driven solutions within customer care processes. Contribute to the preparation of monthly customer care reports, monitoring key activities, performance indicators, and customer insights. Work closely with cross‑functional teams to ensure a seamless and consistent customer journey across channels. The Ideal Candidate:

Currently pursuing a degree in Business, Economics, Marketing, Communication, Languages, or a related field. Fluent in English and French, with a strong international mindset. Knowledge of German is a plus. Highly organized and detail‑oriented, with the ability to manage multiple priorities in a dynamic environment. Strong written and verbal communication skills, combined with a customer‑centric approach. Proactive and solution‑oriented, able to identify priorities and respond effectively under pressure. Confident in using Microsoft Excel and PowerPoint. Positive, adaptable, and eager to learn in a collaborative and fast‑growing international company. Passionate about creating memorable customer experiences …and of course, a chocolate and gelato lover! What We Offer:

Flexibility and Balance: Benefit from flexible working hours and hybrid work options. Global Vision, Local Flavour: Join a passionate, creative team where innovation thrives. From our global HQ in the heart of the city, near our iconic stores, help bring the Venchi experience to life. Together, we craft excellence, from sourcing premium ingredients to delivering joyful moments worldwide. Exclusive Sweet Benefits: Enjoy a 30% discount in‑store and 40% off our e‑commerce platform. Plus, you will receive special gifts packed with Venchi’s finest chocolate and benefit from tickets restaurant. Join us at Venchi and help us bringing the Italian way of life and delicious flavours to every corner of the world!

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