Customer Care Intern

Metz Electronics Srl , the italian branch of Metz Consumer Electronics GmbH, subsidiary of Skyworth Group, is looking for a:

Customer Care Intern

based in Milan, to reinforce our photovoltaic business Unit.

The intern will support the Sales and Engineer team in customer care activities. The role mainly involves handling issues and acting as a first point of contact, redirecting clients and inquiries to the appropriate technical team.

Main Responsibilities:

• Collect customers’ needs and complains by phone and email, forward them to relevant technical specialists.
• Provide basic support to customers’ requests (sales & tech info)
• Providing administrative and organizational support to the team on invoicing process, logistics support, documents and reports.

Key skills:

• Fluency in Italian and English (mandatory)
• Strong communication and interpersonal skills
• Good organizational skills and attention to detail
• Knowledge or interest of photovoltaic/renewable energy sector is appreciated.
• Previous short experience in customer care position is a plus.

What We Offer:

• Six-month internship with a strong possibility of transition to a permanent employment contract.
• Expense allowance: 800 Euro/month + ticket restaurant (8,00 Euro/day)
• Smart working policy (one day per week of smart working after the initial onboarding period)
• Fast-growing environment with real chances to grow.
• International environment.

Metz Electronics Srl is an equal opportunity employer. We are committed to providing an accessible, inclusive, open and welcoming workplace environment for people with different abilities, backgrounds, lifestyles, sexual orientation, gender identity, needs and expectations, helping all individuals to make the most of their professional potential.