Curricular Internship – Customer Service Assistant (Global B2B E-Commerce)

The Opportunity To support our continuous growth in the international market, Mister Worker® is strengthening its Sales and Customer Development team and seeking a Customer Service Assistant. You will be responsible for satisfying customers’ needs and managing international operations through collaboration with our Operations Department, logistic partners and suppliers. You will be located in our office in Milan. Applications must be submitted in English or Italian to be considered. Monthly reimbursement of € 600.

Responsibilities

Pre‑sales process management/technical requests about products

After‑sales process management: check orders with suppliers, send orders, customer dispute resolution

Working with the Operations Department to ensure customer demand can be fulfilled on time and in full

Pre‑sales and After‑sales customer support through phone, chat and email

Educating customers on the full Mister Worker® brand portfolio identifying upsell opportunities

Forming strong relationships and rapport with key decision‑makers and all members of the Sales & Customer team

Required Skills And Experience

Able to conduct calls in English (C1), nice to have another language

Fluent in Italian

Knowledge of German, Spanish, French is a plus

Methodological approach and self‑organization

Strong attitude for data analysis and synthesis

Effective with email or phone in understanding customers’ needs

Knowledge in all Google solutions (Gmail, Drive, Sheets)

Knowledge of Salesforce CRM or ticketing systems is a plus

E‑commerce, B2B experiences/passion are an advantage

High level of attention to detail, accuracy, and follow‑up is required

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