CRM Operations Specialist

MBE is looking for a CRM Operations Specialist to join the Marketing team in Milan.

The role is mainly going to support the CRM Manager in analyzing, monitoring, and optimizing lead generation and telemarketing processes , consolidating data present within the CRM with suppliers’ data, and producing structured reports for the sales team.

Key responsibilities include:

• Provides support in the organization and management of telemarketing campaigns, involving the MBE centers and coordinating activities and deadlines with both suppliers and the salesforce.
• Promotes effective CRM adoption and usage across MBE Italian Centers (BSC).
• Produces internal reports based on both CRM and on external suppliers’ data, monitoring lead generation’s KPIs through weekly analytical reports, granting accurate and coherent data presentation.
• Provides timely updates to the sales team on lead status, campaign results, and on operational KPIs, and suggests corrective actions if needed.
• Contributes to the control and the implementation of internal dashboards, measuring marketing activities on the CRM and on other corporate reporting systems.

Key requirements:

• Bachelor’s degree in Marketing, Business Administration or Statistics.
• 1-2 years’ experience working in a B2B environment in Marketing, CRM or Operations roles.
• Highly knowledgeable about Microsoft Office Suite, with a high operating knowledge of Excel.
• Familiarity with CRM systems – Salesforce knowledge is a plus.
• Strong problem solving and resolution skills.
• Fluent in Italian and good working knowledge of English.
• Ability to effectively balance multiple and concurrent tasks.
• Collaborative spirit, with appreciation of diverse perspectives.
• Bold, passionate, tenacious and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions.

What we offer:

• A temporary contract (Maternity Cover).
• A vibrant international environment in a continuously growing company with many professional and personal development opportunities.
• Extensive training and development opportunities within the group.
• A multicultural organizational structure and team.

About MBE

Mail Boxes Etc. (“MBE”), part of the Fortidia Group, is one of the world’s largest networks of Multi-service Centers owned and operated by independent entrepreneurs. We provide small and medium-sized enterprises and private customers with comprehensive e-commerce, logistics, shipping, marketing, and printing solutions. Through our extensive network of MBE Centers, we deliver tailored support to both individuals and businesses, with the goal of ensuring high-quality, highly personalized service for our clients.

We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.