Credit collection coordinator

Role purpose:

The Credit Collection Coordinator is responsible for the entire billing process for service charges and for managing collection activities, ensuring accuracy, timeliness, and smooth customer experience. They operate within the Commercial Team and collaborate with Finance, Operations, and Customer Care to ensure efficient revenue flow and compliance with the marina’s commercial policies.

Key accountabilities & Decision ownership

Billing

• Define the billing calendar for service charges, utilities, and other commercial fees in coordination with the Regional Finance and Commercial Team, the Marina Manager, and the central accounting team.
• Verify the accuracy of contractual data, rates, and consumption before issuing invoices.
• Coordinate with the Operations team to validate delivered services and consumption data.
• Ensure timely delivery of invoices to customers in accordance with the marina’s commercial procedures.
• Monitor credit notes, adjustments, and tariff updates.

Cash Collection

• Monitor outstanding balances and payment status daily.
• Carry out payment reminders in a professional manner, consistent with customer experience standards and marina policies.
• Coordinate with Finance to ensure proper recording of payments.
• Promptly report any critical situations or payment delays to the line manager in order to assess potential involvement of the legal team.
• Manage customer payment plans in accordance with commercial rules.

Commercial Support

• Support the Commercial Team in the administrative management of contracts (data entry, updates, renewals).
• Provide customers with clear and timely information regarding invoices, due dates, and balances.

Core Competencies, knowledge and experience

• Organisational and planning skills
• Time-management skills with ability to prioritise tasks effectively
• Ability to use initiative and think outside of the box
• Attention to detail and problem-solving skills
• Excellent communication (written and verbal) and presentation skills
• Strong interpersonal skills, a proven team player with a “can do” attitude
• A creative mind with an ability to suggest improvements

Must have professional / technical qualifications

• Fluent in English, both speaking and writing
• Fluent in Italian, both speaking and writing. Experience from working with Italian company will be an asset
• Bachelor's degree in Accounting, Finance, or a related field.
• Strong understanding of accounting principles and financial regulations.
• Proficiency in accounting software and Microsoft Excel. Experience in Microsoft D365 would be highly appreciated.